Effective Date: 10/05/2025
At Prime Travel Clinic, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our website or our travel health services.
1. Who We Are
Prime Travel Clinic
Angel, Islington, London, United Kingdom
Email: primeresponsepharmacy@gmail.com
Phone: +442078371430
We are a healthcare provider offering travel vaccinations, travel health advice, and other related services.
2. What Information We Collect
We may collect the following information:
- Personal identification details: Name, date of birth, address, phone number, email address
- Health information: Medical history, vaccination history, allergies (only collected when you book or attend an appointment)
- Appointment details: Date, time, purpose of visit
- Website usage data: IP address, browser type, pages visited (collected via cookies or analytics tools)
3. How We Use Your Information
We use your information to:
- Provide and manage your travel health services
- Contact you with appointment confirmations or reminders
- Issue travel vaccine certificates or medical documents
- Improve our website and services
- Comply with our legal and regulatory obligations
We will never sell or misuse your data.
4. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Consent – when you voluntarily provide your information via our contact or booking forms
- Contractual obligation – to provide services you’ve requested
- Legal obligation – to comply with health regulations and record-keeping laws
- Legitimate interest – to manage and improve our services
5. How We Store Your Data
All data is stored securely using encrypted systems. Medical and personal records are retained for as long as legally required under UK healthcare regulations, after which they are safely deleted or anonymised.
6. Sharing Your Information
We do not share your data with third parties except when:
- Required by law (e.g., for public health reporting)
- Necessary for providing a service (e.g., with NHS or pharmacy partners, where relevant)
- You have given explicit consent
Any third parties we work with are GDPR-compliant.
7. Your Data Rights
Under the UK GDPR, you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate or incomplete information
- Request deletion of your data (in certain cases)
- Restrict or object to processing
- Withdraw your consent at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, contact us at primeresponsepharmacy@gmail.com
8. Cookies
Our website uses cookies to analyse traffic and improve your browsing experience. You can accept or refuse cookies via your browser settings.
9. Third-Party Links
Our site may contain links to external websites. We are not responsible for the privacy practices of those sites.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Data Controller
Prime Travel Clinic
Email: primeresponsepharmacy@gmail.com